Remy Blaire is joined by Toby Brown, the Global Head of Regulated Industry Solutions at Google Cloud. They delve into agentic AI and its transformative potential for financial institutions. Toby highlights how financial organizations are leveraging agentic AI to create new capabilities and improve operational efficiency, particularly in areas like lending operations and customer service.
They discuss a recent partnership between Google Cloud and PayPal, showcasing how agentic commerce is enabling transactions through an ecosystem of agents. Toby shares insights from an AI benchmarking survey that revealed financial institutions are successfully operationalizing AI, particularly in enhancing employee productivity and customer interactions.
A key point in the conversation centered around the importance of data quality in maximizing AI effectiveness. Toby explains how financial institutions are using AI to identify and rectify data quality issues, thereby improving their overall data management processes.
Discover the critical aspects of scaling AI responsibly within the highly regulated financial services industry. Finally, Toby emphasizes the need for high-quality data, skilled talent, and robust platforms to ensure effective risk management and governance.