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How Netomi Is Bringing Agentic AI to the Fortune 500

Artificial intelligence has promised to transform the enterprise, but according to Netomi CEO Puneet Mehta, the real value of AI isn’t in generating more tokens, it’s in delivering measurable business outcomes. Speaking to J.D. Durkin from the floor of the New York Stock Exchange, Mehta explained how Netomi is building what he calls the “autonomous front office,” using agentic AI to automate customer service, streamline business processes, and improve customer experiences for some of the world’s largest companies.

Fresh off a $110 million funding round, Netomi is expanding its AI-powered platform across the Fortune 500, helping organizations such as Delta, United Airlines, MetLife, Rockwell Automation, and DraftKings drive efficiency and reduce costs. Mehta argues that the future of enterprise AI lies in outcome-based solutions that rewire how businesses operate, rather than simply deploying large language models. He also addressed one of AI’s biggest challenges trust and reliability highlighting Netomi’s proprietary “Sanctioned AI” framework, designed to make AI systems more predictable and enterprise-ready. As businesses race to adopt agentic AI, Mehta shares his vision for how autonomous customer service and intelligent workflows could reshape the future of enterprise operations.

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