Ken Krause joins me now.
He is the CFO at Rollins.
Just got off the bell podium to bring about a close to today's trading.
It's nice to see you here.
Great to be here.
Thanks for having me.
You're one of the largest pest control companies in the world.
Talk to me first and foremost about Investor Day.
What can people expect and what is the signal about the next chapter for Rollins?
Thanks for having me.
It's really great to be here and to really tell the story about Rawlins.
You know, when I reflect on the business, it's not really about what we've done, but what we, what we're doing going forward.
When I think about the fact that over the last 26.
Years we've performed at the 99th percentile of S&P 500 companies, so we're better than 99% of other companies in their performance.
It's not about that that gets me excited, but it's about what's ahead.
We really are excited to talk about the growth opportunities we have ahead of us tomorrow at our investor day and also to include all of our teammates.
Many of our teammates are here with us celebrating.
We're on the podium recently, but they're really excited to talk about the opportunities we have ahead of us.
What makes the pest control business such a strong, long-term model?
And is there anything?
In particular, in that vein or part of the conversation you're most looking forward to for investor day tomorrow?
Sure.
You know, when I think about the business, the fact that we've grown 100 straight quarters, 20, almost 25 years of consecutive annual revenue growth, it shows the resiliency in the business and how essential the business is.
We're protecting people's health, we're protecting their properties, and we're also protecting their brands, and that's very resilient in terms of weathering the storm through economic cycles and downturns, whether it be the great financial crisis, the Oil and the industrial slowdown in 2015 or in COVID, we were able to grow through each and every one of those really challenging periods, and it's really, it's just a really resilient business enabled by a really strong, highly engaged team.
How important has merger and acquisition, the general M&A space, been to Rollins's story and Rollins's ongoing success?
Yes, the growth, the growth we've seen through M&A has been quite, quite impressive.
When we think about the fact that over the last 3 years we've acquired 100.
Companies and it's not about the companies we're acquiring, but it's about the people, the people we're bringing into our brands and welcoming as part of our teammates and then following that up with the investments.
There's over 30,000 competitors in the pest control market in the US alone.
Not all of them are going to be equipped to become a Rawlins company if they have the right culture and they have the right people, they might get a chance to become part of this family.
Well, speaking about people and part of the family that you've built here at your company, customer service is really important.
I know first and foremost.
How does that customer service become more of a competitive advantage, not just for your work at Rollins, but really across your whole industry?
Well, for us it's all about servicing the customer, and it all starts with servicing the employees and the teammates that we have across our business.
We have 22,000 teammates.
A few of them are with me today, but it's all about investing in our teammates.
And if we invest in our teammates, they'll take care of our customers.
You know, we have a goal that by 2028, the end of 2028, every individual in the organization has their own tailored individual development plan.
And so that's really helped. our teammates reach their full potential.
And not only that, but not only are we investing in them, they're investing in us.
You know, it's interesting when I do presentations and employee events, I ask the crowd how many of you own the Rawlins stock, and undoubtedly over 90% of the room's hands always go up.
So the ownership is held down through the organization from top to bottom, and we're investing in those folks to help them reach their full potential.
Ken Krause, CFO at Rollins, congratulations on doing the closing bell.
Best of luck for Investor Day.
Thank you.
Appreciate it.
Nice to see you.
Come back anytime.
