Host Patricia Wu sits down with Mohammed Rahim, the Group Chief Data Officer for Standard Chartered Bank, to explore the transformative power of data and AI in the financial sector. Discover how Standard Chartered is leveraging data storytelling to enhance customer experiences and drive industry insights.
Mohammed shares his perspective on the importance of context in data usage, emphasizing that data is only valuable when it tells a compelling story. He discusses the need for financial institutions to understand customer behaviors and the broader implications of spending patterns on the economy. As AI continues to evolve, he highlights the significance of human intelligence and the necessity for individuals to develop multi-domain skills to effectively interact with AI technologies.
The conversation also delves into the risks associated with AI adoption in financial services. Mohamed stresses the importance of education and awareness around AI risks, advocating for a cautious approach to innovation. As we look to the future, he predicts a shift in how customers will interact with their banks, moving towards more personalized and efficient AI-driven experiences.