Martin Moeller, Head of AI, Financial Services EMEA at Microsoft, joins Patricia Wu at Money20/20 Europe to discuss the exciting developments from day two of the Money 20/20 Europe conference in Amsterdam, focusing on the transformative impact of artificial intelligence in the fintech sector.
The segment begins by defining agentic AI, which goes beyond generative AI’s content creation capabilities to actually perform tasks on behalf of users. Martin highlighted how banks are leveraging this technology in three main areas: enhancing contact center operations, augmenting bank advisors, and improving customer interfaces.