Vince Molinari is joined by Captain Abdulaziz Al-Ghamdi, the Spokesperson for the National Center for Security Operations at Cityscape Global 2025, to discuss the advanced technologies and systems in place to ensure the safety and security of Saudi Arabians.
Captain Abdulaziz provides insights into the Unified Security Operations Center, which operates 911 services across four regions in Saudi Arabia: Mecca, Medina, Riyadh, and the Eastern region. He highlights the impressive response time, with calls being answered in under two seconds and reports dispatched to specialized security entities in less than 45 seconds. This rapid response is supported by advanced technology, but Captain Abdulaziz emphasizes the importance of having qualified personnel who can effectively utilize these systems.
They also discuss the multilingual capabilities of the 911 centers, which cater to Arabic, English, and French speakers, with ongoing training for staff to learn additional languages. The conversation reveals that the 911 service is not limited to emergency calls; it also includes monitoring CCTV feeds and coordinating with various public and security sectors to provide comprehensive services.
Captain Abdulaziz explains the role of the Crisis Management Hall, which is crucial for managing large events like Cityscape Global, ensuring safety and smooth operations.